Call the order line
For new service at the address you are moving to: what Xfinity offers there, the prices and placing the order. An account you already hold, a bill or a fault is Xfinity’s to handle.
(866) 483-2174 Call with the new addressOrdering help
Moving? Start with the right number.
Already an Xfinity customer and taking the account with you? Xfinity moves existing accounts and deals with their bills and faults: call 1-800-XFINITY (1-800-934-6489). Setting up new service at the new address, or comparing plans first? That is what our line is for.
This is an independent authorized-retailer ordering line. We are not affiliated with Comcast or Xfinity.
Our line
Calling about a new address
Every option below reaches the same ordering line. Have the new address and your move-in date ready.
When we answer
These are the hours the order line is open.
- Mon–Fri 8AM–9PM ET
- Sat–Sun 9AM–6PM ET
Busy with the move?
Call and name a time that works around the packing; we call you back during open hours, as close to it as we can.
Ask for a callbackWhat our line handles
Three things we do for movers
Our line places new orders. It has no access to Xfinity accounts, so if the call is about an outage, a charge or a fault, we say at once that Xfinity is the one to call.
Checking the new address
Tell us the ZIP code of the place you are moving to and we go through the Xfinity plans on record for it. Treat that as a shortlist: Xfinity checks the actual street address before an order goes through. For each plan we give you three figures: the promotional price, when it ends and what the bill becomes afterwards.
Sizing plans for the new household
A move often changes who lives with you. We fit the speed to the people moving in and how they use the internet, then price equipment, any Mobile lines and TV one line at a time so you see the full monthly figure. Where another provider at the new ZIP is a better match, you will hear that too.
Ordering and the install visit
The order goes into Xfinity’s system while we are on the phone, and we plan the install around your move-in date: which appointment windows are open and what the house needs ready that day. After activation you deal with Xfinity directly for billing, faults and changes.
For the moving budget
The starting price of each Xfinity service
Pencil these into the budget for the new place. They are the starting prices Xfinity publishes for new customers; what the new address can actually get, and at what price, is confirmed when the order goes in.
Internet
from $45 /mo
300 Mbps
- Multi-year price guarantee on eligible plans
- WiFi equipment included
- Unlimited data included
TV
from $55 /mo
TV Core
- First 4K TV box + voice remote included
- 10+ channels incl. local broadcast
- Cloud DVR included
Mobile
from $30 /mo
Mobile Select · per line · requires Xfinity Internet
- Unlimited talk, text and data in the US
- Unlimited talk, text and data in 215+ destinations
- Unlimited hotspot data, reduced speeds after 15 GB
Home Security
from $45 /mo
Xfinity Home Security
- 24/7 Professional Monitoring
- Secure Cloud Video Storage
- Cellular Battery Backup
Xfinity’s published prices for new customers, before taxes and fees. The conditions behind each one are on that service’s own page; Internet’s, for example, assume Auto Pay and paperless billing. What is available, and at what price, depends on the address and is confirmed when you order.