Super Home Services (superhomeservices.net) arranges home services on behalf of the providers we hold retailer agreements with. We are an independent authorized retailer. We are not a cable company, an internet service provider, a mobile carrier or an alarm company, and we are not owned or operated by any of them, including Charter Communications, Inc. Please read this page before relying on anything on the site.
1. What we do and do not do
We check which providers serve an address, explain the options, and place orders with the provider you choose. From that point the provider owns everything: the equipment, the installation, the activation, the monthly bill and the support. Your service agreement is with them, never with us.
2. How we are paid
Our help is free to you. Providers pay us a commission once an order we placed is installed and active. That commission comes out of the provider's own sales budget in the same way a store's commission does; nothing is added to your bill, and an authorized retailer cannot charge above the provider's published price.
3. Which providers we can actually order
Our Providers page separates two things deliberately: the providers we hold agreements with and can order for you, and providers that may appear in an availability result at your address but that we cannot order on your behalf. If you ask about one in the second group we will say so plainly and point you to them directly.
4. Prices, plans and promotions
We have no ability to set, change or guarantee any provider's prices, speeds, equipment charges, fees, contract terms or promotions. Figures on this site are indicative: they reflect provider-advertised offers as we last reviewed them (August 2026 generally; September 16, 2026 for the Spectrum pages), they vary by address, and they change without notice. The price the provider confirms when your order is placed is the one that counts. Taxes, fees and surcharges are extra unless a page says otherwise.
5. Availability results and their limits
Our address check uses the FCC Broadband Data Collection (December 2024 filing), the federal record of where providers report offering service. That record is provider-reported, lags recent construction, and describes coverage at ZIP level. A provider listed for a ZIP may not reach every address inside it, and a provider missing from the record may have arrived since. Providers confirm serviceability at the individual address when an order is placed.
6. What our team can promise
Nobody at Super Home Services can make a commitment beyond what appears in the provider's own order confirmation and terms at the time of sale. If something you were told differs from that confirmation, the confirmation governs. Ask us to put anything important in writing before you order.
7. After the order
Fulfilment, equipment, installation, activation, billing, outages, plan changes, cancellations and technical support are handled entirely by the provider. We are not liable for service quality, outages, billing disputes or scheduling delays, although we will gladly help you reach the right department.
8. Trademarks and content
Provider names, logos and marks belong to their owners and appear here to identify services we are authorized to sell or for descriptive comparison. SPECTRUM and related marks are trademarks of Charter Communications, Inc., used under authorization. Our own words, guides and design belong to Super Home Services. See the Trademarks Policy.
9. Please check for yourself
Confirm plan details, terms and current pricing with the provider before ordering. If you spot something wrong on this site, tell us at admin@superhomeservices.net and we will look into it promptly. Last updated September 15, 2026.
How to reach us
Super Home Services
STE #5, 260 N Broadway, Hicksville, NY 11801
Phone: (866) 483-2174 (Mon–Fri 8AM–9PM ET · Sat–Sun 9AM–6PM ET)
Email: admin@superhomeservices.net
Question about this policy?
We will explain how we work, or help you check an address. No pressure.