Booking internet in the final week
Technician slots go first. A fortnight of notice is the difference between working from home on day one and tethering to a phone.
Moving & new address
Move in to a house that already works.
The boxes get all the attention. The things that make a place liveable on day one — working internet, TV, a doorbell that talks to your phone — are the ones people leave until the last week and then wait ten days for. Here is the order that works, and we will do the arranging.
The timeline
What to do, and when.
Work through this in order and you give yourself the best chance of internet on day one, a clean final bill at the old address, and one appointment rather than three. How much of that lands still depends on the provider — which install slots are free that week, and whether the address qualifies for a self-install kit or needs a technician.
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3–4 weeks out
Check the address before you commit
If you have not signed yet, find out what serves the property. A house with one wired provider and no fiber is worth knowing about while you still have a choice.
- Run the address through an availability check
- Note whether fiber reaches the street
- Ask the landlord or seller who the current provider is
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2 weeks out
Book internet first
Internet has the longest lead time of anything in the house, and everything else — TV, security, smart devices — depends on it being live.
- Choose the plan and confirm the month-13 price
- Book the install for the day after you get keys, not the same day
- Ask whether it is a self-install kit or a technician
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1 week out
Add TV, phone and security
Where possible these ride on the same appointment as internet, which saves a second day at home waiting for a van.
- Pick the TV tier that carries what you actually watch
- Submit the number transfer if you are keeping a home line
- Book the security survey or install
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Moving week
Close the old address properly
This is where the avoidable charges happen: unreturned equipment and services still billing at an address you have left.
- Schedule disconnection for the day after you leave
- Return the old modem, boxes and remotes, and keep the receipt
- Take a photo of the final meter or equipment for your records
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First week in
Get the setup right
Most complaints about a new connection are really about where the equipment ended up.
- Put the router central and high, not in a cupboard
- Test speed in the rooms you actually use
- Check the first bill against what you were quoted
The expensive mistakes
Four things that cost people money on every move.
Disconnecting on moving day
Schedule the old service to end the day after you leave. Same-day disconnections routinely cut off before the last box is out.
Not returning equipment
Modems, routers, TV boxes and remotes all get billed if they do not come back. Keep the return receipt until the final statement clears.
Transferring without comparing
Moving an existing account usually moves your existing rate with it. A new order at the new address may qualify for new-customer pricing instead.
Go deeper
Guides for the parts that need a decision.
Guide
Moving checklist
What to arrange and when: internet two weeks out, TV and security on the same install, closing the old address, and the charges…
Read GuideSetting up a new home
How to choose and sequence home services in a new place — what speed a household really needs, when bundling pays, and what to…
Read GuideChoosing home security
What professional monitoring buys you, why the contract term matters more than the equipment, and how to compare packages before…
ReadMoving week
Where the days actually go
Moving questions
Asked on nearly every call.
How far ahead should I arrange internet before moving?
About two weeks. Self-install kits usually ship within a few days, but technician appointments in busy markets book out further and the convenient slots go first. Book the installation for the day after you get keys rather than moving day itself.
Can you check an address before I sign a lease?
Yes, and it is one of the most useful things we do. Give us the address you are considering and we will tell you which providers reach it and roughly what plans cost, before you commit.
Should I transfer my current service or start fresh?
Compare both. A transfer keeps your account and usually your existing rate; a new order at the new address may qualify for new-customer pricing, which is often lower. We will price both and tell you which wins.
What do people most often forget when they move?
Returning the old equipment and scheduling disconnection for the right day. Unreturned modems and TV boxes generate charges months later, and disconnecting on the day you move often means losing service before you have finished.
Do I need to be home for the installation?
For a technician visit, yes, and usually for a window of a few hours. Self-install kits need nobody present beyond someone to receive the box. We tell you which applies before you order.