A clear split of responsibilities, so nothing falls between us and the provider.
1. What we do
- Check which providers serve your exact address.
- Explain speeds, technology, promotional and standard pricing, fees, contract terms and installation options.
- Recommend what fits the household, including telling you when a cheaper option is enough.
- Place the order with the provider and pass you the confirmation details.
- Point you to the right provider department later if you need it.
2. What the provider does
Everything after the order: equipment, installation, activation, billing, taxes and fees, service quality, outages, plan changes, cancellations, technical support and any service-level commitments. Those matters are handled directly with the provider under its terms.
3. The order process
Check availability → call (866) 483-2174 → we confirm the address and your choices → the order is entered with the provider → you receive the provider's confirmation. Payment details and account setup happen in the provider's secure systems, never with us.
4. Timelines
Installation timing, promotional periods, standard rates and fees are set by the provider and vary by address and market. Any timing we quote is an estimate based on the provider's stated norms; their confirmation governs.
5. If something goes wrong
Contact the provider first for anything after the order — a missed appointment, a billing question, a speed problem — because they hold the account and can act on it. If you cannot reach the right team, call us and we will help you find it.
How to reach us
Super Home Services
STE #5, 260 N Broadway, Hicksville, NY 11801
Phone: (866) 483-2174 (Mon–Fri 8AM–9PM ET · Sat–Sun 9AM–6PM ET)
Email: admin@superhomeservices.net
Question about this policy?
We will explain how we work, or help you check an address. No pressure.